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News - April 2013

Royal mail price increases


As you may be aware from 2nd April this year the Royal Mail introduced some dramatic changes to the first and second class postal services for sending items larger than letters. The packet rate of postage has been completed removed to be replaced by small and medium parcel rates. The size and weight contraints on the small parcel rate are quite restrictive and we have sourced new packaging materials to ensure as much as possible that we keep our parcels within the limits.

We have always attempted to make our postage prices as fair as possible, not penalising customers placing small orders nor being cost prohibitive for larger orders. One issue we have to accomodate is that some of our more inexpensive products (such as mordants and fixers) are also very heavy.

We have never attempted to make a profit from postage, only to cover our costs and break even which, across the years, we have always managed to do. However the impacts of the Royal Mail's latest price changes are proving a little more challenging to assess.

With reluctance we have had to raise the prices of our higher postage brackets by 20p each and to slightly adjust the price bands. This means if your order costs between £20.00 and £39.99 the new charge is £4.95 and between £40.00 and £99.99 it is now £5.95. The lowest price bracket (up to £19.99) remains unchanged at £2.95 and orders for £100 or over are still post free.

For the time being we will continue to use Royal Mail second class post or the parcels service depending upon which gives the most cost effective service as our experience with couriers is that the service is simply not as reliable as the Royal Mail. If you need an order urgently please get in touch and we will be able to quote you an additional cost for first class or special/next day delivery.

If we can in anyway reduce our postage costs by the use of alternative services or by increasing the price bands we offer then we will do so and will pass these savings straight on to you as our customers. As we said above we have never attempted to make money from postage, only to cover our costs and break even, and will continue to do so.

In summary we would like to apologise for the increase in our delivery charges which are outside of our control and result solely from the Royal Mail's latest price increases and service changes. We would also like to thank all of you for your support and custom over the past 8 years and look forward to meeting your needs for many years to come.

Please note the above applies to UK orders only. Orders to destinations outside of the UK may be subject to a surcharge to cover additional costs. Please contact us before ordering and we can quote you a price for delivery.

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[All images and text © Debbie and Peter Tomkies 2013]