Terms and conditions
We have tried to make our terms and conditions as simple as possible but please read them carefully before placing an order.
How to order
Orders may be placed by post, telephone, email or online via our website
How to pay
We accept all major credit/debit cards: Visa, MasterCard, Switch, Maestro, American Express, Solo, Visa Electron, Visa Delta. Payment for online orders may also be made using Paypal.
When ordering by post, fax or email you may provide your credit/debit card details separately by telephone if you prefer. Please supply a contact telephone number so when can contact you to take payment.
Cheques should be made payable to “DT Craft & Design”. Please write your name and address, cheque guarantee number and expiry date on the reverse of the cheque.
Our goods are priced in pounds sterling.
Orders from outside the UK may be made using a credit card or Paypal (online orders only). For credit card orders, the price in pounds sterling will be converted into your local currency based on the exchange rate determined by your card issuer.
Where items are in stock we aim to dispatch all orders within 48 hours and we will email you once your order is posted. However, please allow 10 working days as occasionally, due to circumstances beyond our control, this is not always possible. Please provide a contact telephone number so we can advise you if an item is out of stock.
Please note that all hand dyed yarns are individually hand dyed to order by Debbie and though we will work to get these to you as soon as possible they may take up to seven days to dispatch at busy times.
UK mainland delivery charges:
Orders will be sent via second class post or Royal Mail parcels depending upon weight. Should you require an order urgently, please let us know at the time of ordering. Subject to stock availability, next day delivery is usually available for an additional charge – please contact us for details.
For delivery outside UK mainland please contact us for further details.
Orders may be collected from our premises by prior arrangement. If you would like to collect your goods please contact us before placing your order. To avoid disappointment please do not visit without making an appointment first.
You may cancel your order in accordance with the Distance Selling Regulations. To cancel, please contact us in writing by post, fax or email within 7 days of receiving your order. Please note that you are responsible for the costs of postage and packing to return the goods.
Goods should be returned together with the original receipt or proof of purchase. Goods should be unused and in their original packaging. We recommend you obtain proof of posting, particularly for high value items. This does not affect your statutory rights.
We aim to supply only the highest quality goods however should an item arrive damaged or faulty please return to us for a replacement or refund.
We reproduce colours and illustrations as accurately as we can. However, variations do occur due to the limitations of technology. Dyes, beads, ribbons and yarns vary slightly from batch to batch so we strongly recommend you order enough to complete your project. Occasionally we do need to substitute items with a product of an equivalent type and quality. Please advise if you do not want a substituted product.
Please note that all yarn lengths are approximate. Yarn lengths are given for guidance only to assist in calculating the amount of yarn needed when substituting our yarns into other patterns. As required by UK law our yarns are sold by weight and so the actual length supplied may vary.
In accordance with the GDPR, the personal data we hold will be limited to your name, address, telephone or fax number, email address and order history. This information will be kept to enable us to supply you with DT Craft & Design goods and services and where required for regulatory purposes.
We will not disclose your personal data to third parties, unless required by law.
Where you sign up to our newsletter, you have the right to alter your preferences or unsubscribe at any time.
Communications you may receive from us:
You may request details of any data we retain about you. If you no longer wish us to hold your data, we will delete your information (other than where this needs to be kept for statutory reasons).
Visits to guilds, clubs or schools etc.
If you would like us to visit your guild, club etc. please contact us for details.
Prop: Debbie Tomkies & Peter Tomkies
DT Craft & Design
Tel: 0161 718 3818